Shipping policy

Shipping Policy

As we launch, we are currently offering shipping to Canada and US only and will be expanding to ship globally very soon.

Processing Times

  • Original Paintings: Orders are carefully packaged and shipped within 5–7 business days of purchase.

  • Please note: During busy seasons or for custom commissions, processing may take longer.

Shipping Methods & Carriers

  • We use trusted carriers such as Canada Post, UPS, or FedEx, depending on the destination and size of the artwork.

Packaging

  • Original artworks are carefully packaged with protective layers and acid free packaging* to prevent damage, as well as a lot of love, so you enjoy receiving your artwork and opening it!

*acid-free packaging - anything that comes in direct contact with the painting will be protected with acid-free packaging supplies.

Shipping Rates

  • Rates are calculated at checkout based on weight, dimensions, and destination.

  • Until October 15th, we are offering free shipping in Canada and U.S. This is a limited time offer.

  • For local pickup or delivery (Vancouver / Lower Mainland), please email artshop@apekshadarbari.com to co-ordinate options.

International Shipping (Coming Soon!)

  • Coming Soon! Delivery times and costs will vary by location.

  • Customs fees, duties, or taxes will be the buyer’s responsibility.

Lost or Damaged Items

  • If your package arrives damaged, please photograph the packaging and artwork immediately and contact us within 48 hours.

  • We will work with the carrier to resolve claims, but please note that original art is irreplaceable. In such cases, we’ll discuss possible solutions with you - (such as a replacement or a refund).

FAQs

Q: Do you accept returns or exchanges?
A: Due to the nature of original artwork, all sales are final. However, if your item arrives damaged, please contact us and we’ll assist you. 

Q: Can I request a custom painting?
A: Yes! Commissions are accepted on a case-by-case basis. Please reach out through our Contact Page to discuss your idea or email us at collab@apekshadarbari.com.

Q: Do you offer gift wrapping?
A: Absolutely. Select “Gift Wrap” at checkout or leave us a note if it’s a special occasion.

Q: How do I care for my painting?
A: Display away from direct sunlight, high humidity, or extreme temperatures. Dust gently with a soft cloth. Admire it often.

Q: Do you offer payment plans?
A: Yes, payment plans can be arranged for larger works. Please contact us before purchasing.

Q: Can I see the artwork in person before buying?
A: If you’re local to the Vancouver area, private viewings may be arranged. Reach out to discuss.